Refunds, Returns, and Exchanges


Refunds, returns, and exchanges

We accept returns up to 28 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at

therugsquad@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

therugsquad@gmail.com

Return Address

Kilimshop
Ufuk Safa
143B Harbour Road Industrial Estate
Lydney
GL15 4EJ

0790 451 6404